Elevator repair
Find the cause.
Fix it once.
Diagnose before replacing, quote before working, and treat a returning fault as a problem with our diagnosis.
Unit out of service, or someone inside a stopped car? See emergency information. The online form doesn't dispatch emergency service.
Common repair territory
What commercial equipment actually breaks.
Door operation
Leveling and ride quality
Controls and intermittent faults
Fixtures and signals
Out of service
Repeat callbacks
One issue, three perspectives
The same problem looks different depending on where you stand.
Doors reopen or stall before closing
The doors start to close, then bounce back open with nothing in the way, or take a long pause before moving.
Note which unit, which floor, the time of day, and whether it happens on every trip or only sometimes. A short video from a phone helps.
Door protection devices, the door operator, and the closing force all need checking, along with door tracks and gibs that can bind intermittently.
Car stops above or below floor level
There is a step up or down when entering or leaving the car, sometimes slight, sometimes enough to trip on.
Record which landings show the problem and whether it changes with load, for example when the car is full versus empty.
Leveling accuracy can involve the drive, brake, load weighing, and landing systems. The pattern across floors and loads narrows the cause.
Unit shuts down intermittently
The elevator is simply out of service some mornings, then running again by the time anyone looks at it.
Log every occurrence with date and time before it becomes constant. Ask whether shutdowns line up with weather, power events, or specific hours.
Intermittent faults call for fault-log review and sometimes monitoring over several days. A history of when it happens is worth more than a description of one event.
Recurring issues respond to good records. The service-request preparation checklist shows what to capture.